These Terms and Conditions govern the purchase of products through the website www.extrait.es (the «Website»).
Before placing an order, we recommend that you read these Terms and Conditions carefully.
Owner: Creaciones de Perfumería Atelier S.L.
Trade name: Extrait
Tax ID (CIF/NIF): B66923590
Registered office: Camino Barca de Salazar, 25, 30570 Beniaján, Murcia, Spain
Email: info@extrait.es
The Website offers perfumes and other products related to the Extrait universe.
We make every effort to ensure that product descriptions, images, prices, and specifications are as accurate as possible. However, product images may differ slightly from the actual product due to lighting conditions, screen settings, image editing, or manufacturing variations.
All orders are subject to product availability.
If a product becomes unavailable after your order has been placed, we will contact you as soon as possible to offer an appropriate solution, which may include a refund, a replacement product, or a revised estimated delivery date, as applicable.
All prices displayed on the Website are shown in euros (€) and include applicable taxes unless otherwise stated.
Shipping costs, import taxes, customs duties, or other applicable charges, where relevant, will be displayed or communicated during the checkout process or will depend on the regulations applicable in the destination country.
Extrait reserves the right to modify prices at any time. Such changes will not affect orders that have already been confirmed.
To place an order, the user must select the desired products, add them to the shopping cart, and complete the checkout process by following the instructions provided on the Website.
Before confirming the order, the user will have the opportunity to review the selected products, the total price, shipping costs, and the information provided.
Once the purchase has been completed, the user will receive an order confirmation by email at the address provided during checkout.
The user is responsible for providing complete, accurate, and up-to-date information for order processing, invoicing, and delivery.
Extrait shall not be liable for delays or delivery issues resulting from incorrect, incomplete, or outdated information provided by the user.
For certain international shipments or customs requirements, we may request additional information, such as a Tax Identification Number, national identity document, or any other information necessary to process the shipment.
The available payment methods will be those displayed on the Website during the checkout process.
An order will not be considered confirmed until payment has been successfully authorised or received.
Extrait does not store customers’ complete payment card details. All payments are processed through secure payment service providers.
Once an order has been placed, Extrait generally requires approximately one business day to prepare the shipment.
After dispatch, the estimated delivery time is 2 to 3 business days for domestic shipments within Spain and approximately 5 business days for deliveries within Europe.
These delivery times are estimates only and may vary due to logistical issues, customs procedures, public holidays, promotional campaigns, periods of high demand, or other circumstances beyond Extrait’s control.
Shipping costs will be calculated during the checkout process based on the delivery address, destination, and the shipping conditions applicable at the time of purchase.
Free shipping may not be available in certain countries or regions. This information will be displayed once the delivery address has been entered during checkout.
For certain countries, customs or logistical requirements may require Extrait to request additional information, such as a Tax Identification Number, identity document, or any other information requested by the carrier or the relevant authorities.
Where available, users will receive shipment tracking information once the order has been dispatched.
Extrait shall not be liable for delays caused by customs procedures, shipping carriers, incorrect or incomplete delivery information provided by the user, or any circumstances beyond Extrait’s reasonable control.
If you receive a damaged, incomplete, or incorrect order, you should contact us as soon as possible at info@extrait.es, stating your order number and attaching photographs of both the package and the products received.
We will investigate the issue and provide an appropriate solution based on the circumstances.
Consumers have the right to withdraw from their purchase within 14 calendar days of receiving their order, provided that the returned product meets the applicable return conditions.
To request a return, please contact us at info@extrait.es and provide:
a) Your order number.
b) The product you wish to return.
c) The reason for the return.
d) Your contact details.
For hygiene and safety reasons, we cannot accept returns of perfume products that have been opened, unsealed, used, handled, or returned without their original packaging in perfect condition, except where the product is defective, damaged, or has been supplied incorrectly.
Products must be returned unused, unopened, with their original seal intact, and in their original packaging.
The direct cost of returning the products shall be borne by the customer unless the return is due to a defective product, damage attributable to transport, or an error on the part of Extrait.
Once we receive the returned product, we will verify that it meets the applicable return conditions.
If the return is accepted, the refund will be made using the same payment method used for the original purchase unless another method has been expressly agreed.
The refund will be processed without undue delay and, in any event, within the period required by applicable law. Extrait may withhold the refund until the returned products have been received or until the customer provides proof that the products have been returned, whichever occurs first.
Additional costs arising from the customer’s choice of a delivery method other than the standard shipping option offered by Extrait, as well as any return shipping costs payable by the customer, will not be refunded.
If the product received is defective, arrives damaged, or does not correspond to the order placed, you should contact us as soon as possible at info@extrait.es.
Once the issue has been verified, Extrait will bear the costs associated with the replacement, return, or refund, as appropriate.
Users may receive marketing communications from Extrait where they have given their consent or where another lawful basis permits such communications.
Users may unsubscribe at any time by following the instructions included in each communication or by contacting us at info@extrait.es.
For any questions regarding products, orders, shipping, returns, or other enquiries, you may contact us at:
Email: info@extrait.es
These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain.
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts and tribunals determined in accordance with the applicable legislation. Where the user acts as a consumer, the competent courts shall be those of the user’s place of residence or those otherwise provided for by applicable law.